TELL US WHAT YOU THINK

Have you got a suggestion, compliment or complaint?

At our surgery we want to give you the very best service we can.  To do this we need to know your views.

This form tells you what to do if:

•	You want to let us know what you think about our services.

•	You want to tell us when we get things right.

•	You think we have made a mistake, or we have not given the service you expect and you want to complain.

Please ask if you need any help.

HOW TO MAKE A SUGGESTION OR COMPLIMENT

Speak to someone here at the surgery or use the space on the back page.

HOW TO MAKE A COMPLAINT

Step One

Most complaints can be sorted out by talking the problem through with someone at the surgery.  So if you wish to complain about the way you have been treated or about the advice or information we have given you, please ask to speak to Tara Reynolds,the operations manager, or Dr Dev Acharya,the director and lead GP.

Step Two

If you wish to take the matter further, or would prefer to write in, use the form below and email it to swlicb.trianglesurgery@nhs.net.  The matter will be investigated ,with a written response within a reasonable time.

Step Three

We will try to resolve the complaint at the surgery.  If you want advice, or still feel that your complaint has not been resolved, you can contact  NHS England by visiting NHS England » Feedback and complaints about NHS services

Or you may contact the NHS ombudsmen at Complaint forms | Parliamentary and Health Service Ombudsman (PHSO)
Telephone  0345 015 4033

HAVE YOU GOT A SUGGESTION, COMPLIMENT OR COMPLAINT?

We want you to be satisfied with our services.  We welcome suggestions or ideas to help us improve.  You can use this space to let us know what you think, or to complain.

Please hand it in to reception,email, or post it back to us.

Name:

Address:

Telephone Number:

My suggestion/compliment/complaint is ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Date____________

Dr Dev Acharya
Triangle Surgery
2 Broomhill Road
Wandsworth
London SW!8 4HX
Tel: 020 8874 1700