Our Services

Self- Referral

You can now make direct appointments for common mental health problems.

This service is provided to anyone who is over 18 and registered with a Wandsworth GP.

Click here to find out more information about this service.

NHS Contraceptive Services

Free NHS Contraception

You don’t need to see a doctor or nurse for a prescription. Our pharmacies can supply your contraceptive pill if you need to:

• start using the contraceptive pill for the first time
• start the contraceptive pill again after a break from taking it
• get a supply of the contraceptive pill if it’s already been prescribed to you

Click here to book an online appointment.

Complete Self – Referral Form

Services

Carers

It is important that we know if you are a carer so that we can make sure you receive information, services and the help that you need.
Please let the reception know at your next visit or you can call us on 0208 874 1700.
Find out more information: Are you a carer? Click here

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

Patient Reference Group

Triangle Surgery Partners and team would like to establish a Patient Reference Group (PRG), in order to hear the views of our patients and be able to discuss ways to improve service delivery, as far as is practicable to meet the needs of our patient population.

For practical reasons, such as limited meeting space and some patients working, we are looking at two main options:

  • A virtual Patient Reference Group where matters to be discussed are circulated to the group via email and feedback collated and re-circulated to patients OR
  • A ‘face to face’ Patient Reference Group limited to about 10 members who will meet at a frequency agreed by the group, i.e. quarterly or 6 monthly.

Another option would be to have the virtual PRG and then feedback from this is collated and discussed at the “face to face” PRG meeting, and they are effectively the committee, and the decisions and/or proposals are then circulated to the virtual PRG.

There is no one best solution, however we would like to develop this in a way that is meaningful and involves the wider patient population.

If you would like to participate in the PRG, please complete the application form available from the Reception team.

Confidentiality & Medical records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.
However, things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and in the best possible way as possible.
To pursue a complaint please contact the complaints manager who will deal with your concerns appropriately.

Click here to view or download our Complaints Procedure

CQC logo
Triangle Surgery
CQC overall rating
Requires improvement