Self- Referral
You can now make direct appointments for common mental health problems.
This service is provided to anyone who is over 18 and registered with a Wandsworth GP.
Click here to find out more information about this service
Services
Advice
If you wish to speak to the doctor or nurse for advice, you can book a telephone consultation by calling 020 8874 1700.
Alternatively, you can click here for detailed information about a number of different conditions and treatments.
Antenatal and Postnatal Care
Antenatal services are offered by the doctors during normal surgery hours. Please make an appointment.
Postnatal checks are carried out at 6-8 weeks after the birth of your baby.
Counselling Services
We have a service available on Monday, Tuesday and Wednesday mornings. Please discuss this with the doctors or nurses, who can arrange a meeting with a Psychologist.
You can now make direct appointments for common mental health problems. Click here to complete a self-referral form.
This service is provided to anyone who is over 18 and registered with a Wandsworth GP.
Click here to find out more information about this service.
Immunisation
All children are recommended to have a full course of immunisations. These normally start at 2 months – please see the doctor or nurse for more details.
For adults, tetanus, diphtheria and polio can be given free by the surgery if you have not had these immunisations in the last 10 years.
Minor Surgery
There are a number of surgeries that do not require hospital admission. We carry out minor surgical procedures and joint injections for all patients that need it. Please see the nurse or one of the doctors for more information.
Non-NHS Examinations and Certificates
Medical examinations and certificates for special purposes e.g. driving-medical, pre-employment, insurance medical etc. These are not a part of the doctor’s NHS duties and therefore a fee may be payable.
Nursing Clinics
The following services are available in our Nursing Clinics:
- New patient checks
- General health checks
- Blood pressure and hypertension clinics
- Chronic disease management which include: Diabetes, Asthma, Stroke, Coronary heart disease and Chronic obstructive pulmonary disease
- All aspects of women’s health including Contraceptive advice, Dietary and lifestyle advice, Health promotion and education, Pre-conceptual care / Family planning
- Child immunisation advice
- Travel advice and vaccination
- Dressing and removal of stitches
- Ear and syringing
- Smears and colposcopy
- Breast awareness
Repeat Prescriptions
You can now order your repeat prescriptions online. Click here to log in or register for this service.
Please hand in your written request or computerised list to the reception at least 24 hours (excluding weekends) before you need the medication.
Please note that we need to periodically review people on regular medication, therefore you may find a slip attached to the prescription asking you to see the doctor.
If you wish, you may post us your request with a stamped addressed envelope for us to return your prescription. Please allow 7 days for postal requests. We do not take requests for repeat prescriptions over the telephone in order to avoid mistakes.
Transport for Hospital Appointments
Hospital transport is only arranged through doctors in case of medical need. Please make a request for transport with the practice receptionists. Two working days notice are needed for the transport to be booked
Visits
Requests for home visits should be made by 10.30am so that the doctor can plan his house calls. When requesting visits, be prepared to provide the receptionist with your name, address and brief details of the problem.
Home visits are intended for the housebound and very ill. If you can get to the surgery, this will help us as we have better facilities for examination and treatment and you will usually be seen more quickly. It is safe to bring children with a temperature to the surgery.
Well Man / Woman Checks
Women aged between the ages of 25 and 65 are advised to have a smear test. This should happen every 3 years for women between the ages 25-50 and every 5 years for women aged between 50-65. This test is to prevent cancer of the cervix – it could save your life. If you would like more information, please book an appointment with the nurse. We also provide breast awareness and teach self-examination.
We provide a range of family planning services and would be happy to discuss and advise you on this very important aspect of your health care. Family planning is also available with the doctor during surgery hours.
We have advice and leaflets on testicular cancer and self-examination. Please make an appointment with the doctor or nurse for advice or if you have any concerns.
Carers
It is important that we know if you are a carer so that we can make sure you receive information, services and the help that you need.
Please let the reception know at your next visit or you can call us on 0208 874 1700.
Find out more information: Are you a carer? Click here
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.
Patient Reference Group
Triangle Surgery Partners and team would like to establish a Patient Reference Group (PRG), in order to hear the views of our patients and be able to discuss ways to improve service delivery, as far as is practicable to meet the needs of our patient population.
For practical reasons, such as limited meeting space and some patients working, we are looking at two main options:
- A virtual Patient Reference Group where matters to be discussed are circulated to the group via email and feedback collated and re-circulated to patients OR
- A ‘face to face’ Patient Reference Group limited to about 10 members who will meet at a frequency agreed by the group, i.e. quarterly or 6 monthly.
Another option would be to have the virtual PRG and then feedback from this is collated and discussed at the “face to face” PRG meeting, and they are effectively the committee, and the decisions and/or proposals are then circulated to the virtual PRG.
There is no one best solution, however we would like to develop this in a way that is meaningful and involves the wider patient population.
If you would like to participate in the PRG, please complete the application form available from the Reception team.
Confidentiality & Medical records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and in the best possible way as possible.
To pursue a complaint please contact the complaints manager who will deal with your concerns appropriately.
Click here to view or download our Complaints Procedure